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Home Pimsleur Home Pimsleur Downloads Languages Albanian Arabic (Eastern) Armenian (Eastern) Armenian (Western) Chinese Cantonese Chinese Mandarin Croatian Danish Dutch English -> French German German (Swiss) Greek Haitian Creole Hebrew Hindi Hungarian Indonesian Irish Italian Japanese Korean Lithuanian Norwegian Ojibwe Persian Portuguese (Brazilian) Portuguese (European) Romanian Russian Spanish Swahili Swedish Tagalog Thai Turkish Ukranian Vietnamese

Troubleshooting Downloads Problem 1: Download won't play. Problem 2: Play button does not appear. Problem 1: Download won't play. Your license file may be corrupt. First you should backup your old license, which you can do by doing the following: 1. Open Windows Explorer. 2. Click Tools, and select Folder Options. 3. Click the View tab, select Show hidden files and folders, uncheck Hide extensions for known file types and Hide protected operating system files, and click OK. 4. Temporarily move the licenses file from 'C:\Documents and Settings\All Users\DRM' to another backup folder. Then once you have done that, you can double click on one of the downloaded Pimsleur files and then it will ask you for your email and password again so you can download your license. Problem 2: Play button will not show up. Microsoft has issued a few updates to WMP and sometimes this causes the Play Button not to be come active. The below is the work around/ fix Please try these 2 links to reset the WMP security http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp then http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html The MS KB article is Knowledge Base article 919589 http://support.microsoft.com/kb/919589/en-us.

Quick Find   Use keywords to find the product you are looking for. Advanced Search Information Audio Samples The Pimsleur Method How Pimsleur Works About Dr. Pimsleur The Pimsleur Program Pimsleur Instructions Pimsleur Expensive? Pimsleur Usage First 10 Lessons Second 10 Lessons Third 10 Lessons Language Articles Troubleshooting Shipping & Returns Contact Us Testimonials "Just purchased and downloaded Pimsleur's Spanish II, III, and IV...not to mention French II and III. Needless to say the pocketbook is running low! The first units of French and Spanish so impressed me that I had to go on with the series. Your easy download service is simply wonderful, especially for those buyers who just have it right now! I strongly recommend your service to others interested in linguistics." -J. Casey

Wednesday 10 March, 2010

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